Terms of Sale, Shipping & Returns
Last Updated: October 13, 2026
1. Introduction
Welcome to Remote Power Networks (“RPN,” “we,” “us,” or “our”).
These Terms of Sale, Shipping & Returns govern purchases of products offered by RPN through its website or other authorized sales channels.
RPN focuses on connecting Japanese products with customers in international markets. Our product offerings may include Japanese lifestyle products, selected goods, and jewelry.
By placing an order, you agree to the terms applicable to that purchase. Additional product-specific conditions may apply and will be communicated where relevant.
These terms are subject to applicable laws and do not exclude or limit any consumer rights that cannot lawfully be excluded or limited.
2. Products and Product Information
We make reasonable efforts to describe our products accurately and provide relevant information about their features, materials, dimensions, condition, and origin where available.
Product images are provided for illustration and identification. Actual colors and appearance may vary slightly due to lighting, photography, display settings, and differences between individual items.
For products made by hand or using natural materials, minor variations may occur.
For jewelry and other specialized products, descriptions of materials, gemstones, metal content, origin, condition, and other characteristics will be provided where known and relevant to the individual item.
We will not knowingly represent an unverified product characteristic as a confirmed fact.
Customers should review the product description and any stated limitations before placing an order. Please contact us if you require clarification about a product.
3. Product Availability
Product availability may change without notice.
Some products may be sourced from Japanese suppliers or business partners after an order is received. As a result, availability and dispatch timing may depend on supplier confirmation, sourcing, inspection, and preparation.
If a product becomes unavailable after an order has been placed, we will contact the customer and explain the available options. If we cannot fulfill the order, we will arrange a refund for the amount paid for the unavailable product.
An order is subject to acceptance by RPN. An order confirmation acknowledging receipt does not necessarily mean that the order has been accepted for fulfillment.
If we cannot accept an order, we will notify the customer and refund any payment received for that order.
4. Prices and Payment
Product prices will be displayed in the currency specified on the relevant product page or at checkout.
Unless expressly stated otherwise, product prices do not include international shipping charges, import duties, customs clearance fees, or taxes imposed by the destination country.
The total amount payable and available payment methods will be shown before the customer completes the purchase, where supported by the sales channel.
Payment must be completed using an accepted payment method. Orders may be delayed or canceled if payment cannot be verified or processed.
We reserve the right to correct pricing or product information errors and to decline an order affected by a material error, subject to applicable law. If payment has already been collected for an order that we cannot fulfill, we will refund the amount paid.
5. Order Confirmation and Cancellation
Customers should review their order details, delivery address, product selection, and payment information before completing a purchase.
After an order is submitted, customers should contact RPN as soon as possible if they need to request a cancellation or correction.
Cancellation requests are not guaranteed once an order has been accepted, sourced, prepared, or dispatched.
If we agree to cancel an order, any refund will be processed in accordance with the applicable payment method and these terms.
If RPN cancels an order because it cannot be fulfilled, the customer will receive a refund for the amount paid for the canceled order.
Nothing in this section removes any cancellation or other rights available under applicable law.
6. Shipping Destinations
RPN intends to offer international shipping to supported destinations.
Available destinations may vary depending on the product, shipping provider, customs requirements, and restrictions imposed by the destination country.
We may decline or cancel an order if the destination is not serviceable or if the product cannot lawfully or safely be shipped to that destination.
Customers should confirm that the product may be imported into their country before placing an order.
7. Shipping Costs
Shipping charges will be displayed at checkout or communicated to the customer before the order is finalized, depending on the sales channel and shipping arrangement.
Shipping costs may vary according to destination, package size, weight, product value, shipping method, and any additional handling or insurance requirements.
For certain products, including jewelry, shipping arrangements and charges may need to be confirmed individually before the order is accepted.
Any additional shipping charges that require the customer's approval will be communicated before they are incurred.
8. Processing and Delivery Times
Estimated processing and delivery times, where available, will be provided on the relevant product page, at checkout, or through direct communication with the customer.
Processing time may include supplier confirmation, product sourcing, inspection, packaging, and preparation for dispatch.
International delivery times are estimates and are not guaranteed unless expressly agreed in writing.
Delivery may be delayed by customs inspections, import documentation requirements, carrier disruptions, weather, public holidays, or other circumstances beyond RPN's reasonable control.
If we become aware of a significant delay, we will provide relevant information where reasonably possible.
9. Customs Duties, Import Taxes, and Clearance
International orders may be subject to import duties, value-added tax, sales tax, customs clearance fees, or other charges imposed by the destination country.
Unless expressly stated otherwise at checkout or agreed in writing, these charges are the customer's responsibility.
The customer is responsible for providing accurate delivery information and any information reasonably required for customs clearance.
Customs authorities may inspect, delay, assess, restrict, or refuse the importation of a shipment under applicable laws and procedures.
RPN cannot guarantee that a shipment will clear customs by a particular date or that no additional charges will be imposed.
Customers should check the import requirements and potential charges applicable in their country before purchasing.
10. Shipping Methods and Jewelry
Shipping methods will be selected according to the product, destination, value, carrier requirements, and applicable shipping restrictions.
Certain jewelry and valuable items may be subject to special shipping, declaration, insurance, or carrier acceptance requirements.
For such items, RPN will confirm an appropriate shipping arrangement before accepting or dispatching the order where necessary.
Not every shipping method accepts precious metals, gemstones, jewelry, or other valuables. A shipping method will only be used where the product is eligible for carriage under the carrier's applicable conditions.
Where insurance or shipment protection is available and appropriate, the applicable arrangement will be communicated to the customer.
Customers should contact RPN before ordering a high-value item if they require additional information about shipping, insurance, or delivery arrangements.
11. Delivery Address and Failed Delivery
Customers are responsible for providing a complete and accurate delivery address and contact details.
If a shipment cannot be delivered because the address is incorrect, the recipient is unavailable, delivery is refused, or import requirements are not completed, the carrier may return, hold, or dispose of the shipment in accordance with its policies and applicable law.
If a shipment is returned to RPN, we will contact the customer where reasonably possible to discuss the available options.
Additional shipping, storage, customs, or return charges may apply where permitted by law and where the charges are attributable to the customer's actions or failure to complete the required procedures.
Any applicable charges and refund arrangements will be assessed on a case-by-case basis.
12. Returns and Refunds
Return eligibility depends on the product, the reason for the return, the condition of the item, and applicable law.
Customers should contact RPN before returning any product and provide the order reference, a description of the issue, and photographs where appropriate.
Please do not send a product back without first receiving return instructions.
Unless applicable law requires otherwise or a different policy is expressly stated for a product, change-of-mind returns may be accepted only with RPN's prior approval and subject to the conditions communicated for that order.
Where a return is approved, the customer must follow the return instructions provided by RPN.
Any applicable return shipping costs, restocking charges, or other fees will be communicated before the return is finalized and will only be applied where permitted by applicable law.
Refunds will normally be issued to the original payment method where practicable. Processing times may depend on the payment provider or financial institution.
13. Damaged, Defective, or Incorrect Items
If a product arrives damaged, defective, or materially different from the product ordered, please contact RPN as soon as reasonably possible.
Please provide:
- Your order reference.
- A description of the issue.
- Clear photographs of the product and packaging, where appropriate.
- Any other information reasonably needed to assess the issue.
We will review the information and explain the available options, which may include a replacement, repair, return, or refund, depending on the circumstances and applicable law.
Customers should retain the product and packaging until the issue has been reviewed, unless doing so would be unsafe.
Nothing in these terms limits any mandatory rights or remedies available under applicable law.
14. Jewelry and Special-Order Products
Some jewelry or other specialized products may be sourced individually or offered following a direct inquiry.
For such products, the product description, availability, price, delivery estimate, shipping method, and return conditions may be confirmed separately before the order is accepted.
If a product is custom-made, personalized, specially sourced, or otherwise subject to specific order conditions, any applicable restrictions on cancellation or return will be communicated before the customer commits to the purchase.
No special restriction will override any mandatory consumer rights under applicable law.
Customers should review the information provided for each item carefully and ask questions before ordering if any material characteristic or condition is unclear.
15. Lost Shipments and Tracking
Where tracking is available, tracking details will be provided after dispatch.
If tracking indicates that a shipment has been delayed, lost, or delivered but the customer has not received it, the customer should contact RPN so that the matter can be reviewed with the relevant carrier.
The handling of lost or delayed shipments will depend on the carrier's investigation, available shipping protection, the circumstances of the shipment, and applicable law.
RPN will take reasonable steps to assist with an investigation but cannot guarantee a particular outcome from the carrier.
16. Limitation of Responsibility
To the extent permitted by applicable law, RPN is not responsible for delays or failures caused by circumstances beyond its reasonable control, including customs procedures, carrier disruptions, destination-country import restrictions, or inaccurate information provided by the customer.
Nothing in these terms excludes or limits any liability, warranty, consumer right, or remedy that cannot lawfully be excluded or limited.
17. Privacy and Order Information
Personal information submitted in connection with an order will be handled in accordance with RPN's Privacy Policy and applicable data protection laws.
Order information may be shared with payment processors, shipping providers, customs authorities, and other relevant parties where reasonably necessary to process payment, fulfill the order, deliver the product, or comply with legal obligations.
18. Changes to These Terms
RPN may update these Terms of Sale, Shipping & Returns from time to time.
The latest version will be published on this page with an updated revision date.
The terms applicable to a particular order will be determined in accordance with the terms presented or agreed at the time of that transaction and applicable law.
19. Governing Law
These terms are governed by the laws of Japan, except where applicable law requires otherwise.
Any dispute will be handled by a court of competent jurisdiction, subject to applicable law and any mandatory consumer protection or jurisdictional rules.
20. Contact Us
For questions about products, orders, shipping, returns, or refunds, please contact RPN through the Contact page:
Please include your order reference if your inquiry relates to an existing purchase.
Remote Power Networks
Website: https://r-power.net/